Order Placement and Delivery

  • Same-Day Delivery: Orders placed before 7 PM will be delivered on the same day, subject to availability.
  • Delivery Service: We use a third-party delivery company for all local deliveries.
  • GCC Delivery: For orders to GCC countries, delivery typically takes 5-10 working days.
  • Customized Orders: Customized orders require 2-3 working days for processing and delivery.
  • Order Tracking: Track your order by logging into your account on our website.

 

Payment Terms

  • Accepted Payment Methods: We accept credit cards, K-net, Apple Pay, and cash on delivery.
  • Payment Security: All payments are processed securely to ensure the protection of customer information.
  • Refunds for Canceled Orders: Refunds for canceled orders will be processed back to the original payment card within 10 working days.

 

Order Processing

  • Order Confirmation: Customers will receive an email confirmation after successfully placing an order.
  • Order Modifications: Orders can be modified by contacting our customer support team within a reasonable timeframe after order placement.

 

Exchange and Return Policy

  • Return and Exchange Eligibility: Items may be exchanged or returned within 15 days of the order date, provided they are in their original condition. An additional delivery fee will apply for returns.
  • Non-Refundable Delivery Charges: Delivery charges are non-refundable.
  • Mistakes or Damages: If an item is incorrect or damaged due to our error, we will exchange it at no additional delivery cost.
  • Non-Returnable Items: Customized orders and gold items are not eligible for return or exchange.

 

Accuracy of Customization Details

  • Customer Responsibility: Customers are responsible for providing accurate information for any customized orders. Changes cannot be made once the customization process has begun.

 

Customer Support

  • Contact Information: For any questions, support, or order modifications, please reach out to our customer support team at info@giftedkw.com +965-66661575
  • Service Hours: Our support team is available to assist you during business hours [10am-10pm].

 

Right to Refuse Service

  • Refusal of Orders: We reserve the right to refuse service to any customer if an order violates our policies or if there is suspicion of fraudulent activity.